Terms and Conditions

At MYORVIVAO, we are committed to providing our customers with a simple, transparent, and reliable shopping experience. These Terms of Service apply to purchases made from our website, and when purchased through our checkout page, you agree to the following terms and conditions, including any future updates or modifications.

1. Brand & Business Information

MYORVIVAO is an online brand offering children's tableware, including kids water bottles and kids dinner plates.

  • Brand Name: MYORVIVAO

  • Official Website: https://myorvivao.com

  • Legal Entity: Hubei Pinyi Technology Co., Ltd.

  • Unified Social Credit Code: 91420100MAEA6QWH8L

  • Registered Address: Unit 816-4, Building B-1, Shangjing Mingzhu Project (Chuanggu Incubation Block), No. 267 Gaofeng Road, Jiangjun Road Subdistrict Office, Dongxihu District, Wuhan City, Hubei Province

  • Customer Support Email: service@myorvivao.com

myorvivao.com is owned and operated by Hubei Pinyi Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

2. Product Availability & Information

We strive to keep product availability, specifications (including food-grade material safety and sizing), and pricing accurate and up to date, though occasional errors or stock shortages may occur.

3. Pricing & Promotions

All prices and promotions displayed on our website are subject to change without notice. We reserve the right to modify or discontinue any product or tableware line at any time.

4. Order Placement & Confirmation

When placing an order, customers agree to provide accurate and complete information, including shipping address and payment details.

5. Payment Terms

Payments made through myorvivao.com are processed securely using the payment services available through our website checkout.

6. Order Changes & Cancellation

If you need to change your shipping information or request an order cancellation, please contact us as soon as possible via service@myorvivao.com.

7. Shipping Terms

Orders are typically processed within 1–3 business days, and delivery estimates are provided based on international shipping destinations. For full details, please refer to our Shipping Policy.

8. Returns, Exchanges & Refunds

Customers may request a return within 30 days of receiving their order, subject to our Return Policy conditions.

9. Customer Support

Our customer support team is available to assist with product questions, material care advice, order inquiries, shipping details, and return requests.

10. Customer Responsibilities

Customers are responsible for providing correct shipping addresses, complying with local customs laws, and using our children's tableware products as intended.

11. Third-Party Services

We may use third-party service providers for payment processing, shipping logistics, data analytics, and marketing support.

12. Changes to These Terms & Conditions

We may update these terms from time to time to reflect changes in our business practices or legal requirements. Updated terms take effect immediately upon posting to the website.

13. Contact Information

For any questions regarding these Terms of Service, please contact us:

  • Brand Name: MYORVIVAO

  • Official Website: https://myorvivao.com

  • Legal Entity: Hubei Pinyi Technology Co., Ltd.

  • Unified Social Credit Code: 91420100MAEA6QWH8L

  • Registered Address: Unit 816-4, Building B-1, Shangjing Mingzhu Project (Chuanggu Incubation Block), No. 267 Gaofeng Road, Jiangjun Road Subdistrict Office, Dongxihu District, Wuhan City, Hubei Province

  • Customer Support Email: service@myorvivao.com

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