Return Policy

Return Policy

At MYORVIVAO, we are committed to providing our customers with a simple, transparent, and reliable shopping experience. This Return Policy explains the requirements, procedures, and conditions for requesting returns, exchanges, or refunds for purchases made through https://myorvivao.com. Please review this policy carefully before submitting a return request.

1. Return Request Period

Customers may request a return within 30 days of receiving their order. Before returning any product, customers must contact our customer support team for return approval and instructions.

Customer Support Email: service@myorvivao.com

To help us process your request efficiently, please provide:

  • Order number

  • Email address used during checkout

  • Product information (e.g., kids water bottles or kids dinner plates)

  • Reason for return

  • Photos of the product (if applicable)

Our customer service team will review your request and provide further instructions.

2. Return Conditions

To be eligible for a return, products must generally meet the following requirements:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • The product must include original packaging, tags, and accessories (if applicable).

  • The return request must be approved by our customer service team before shipment.

Returns sent without prior authorization may not be accepted.

3. Non-Returnable Items

Due to hygiene considerations and product protection requirements, certain items may not be eligible for return, including:

  • Products that have been used, washed, or altered (such as used kids water bottles or tableware).

  • Products damaged due to improper handling or care after delivery.

  • Products missing original packaging, tags, or protective inserts.

  • Items returned without prior approval.

If you are unsure whether your product qualifies for return, please contact our customer service team before sending it back.

4. Return Process

To request a return, please follow these steps:

  • Step 1: Contact MYORVIVAO customer service at service@myorvivao.com.

  • Step 2: Provide your order details, product information, and return reason.

  • Step 3: Wait for our team to review your request and provide return authorization and instructions.

  • Step 4: Ship the approved return item according to the instructions provided.

Please do not send any items back before receiving return authorization.

5. Refund Process

Once the returned product has been received and inspected, we will process the refund according to the approved return request. Approved refunds will be issued to the original payment method used during checkout.

Please note that refund processing times may vary depending on:

  • Payment provider processing times

  • Banking institution processing schedules

Customers will receive an email confirmation once the refund has been processed.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from your order (e.g., wrong color, wrong sizing for kids tableware, or incorrect pattern), please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos showing the product condition and issue

Our customer service team will review your request and provide an appropriate solution, such as a replacement or full refund.

7. Exchanges

If you would like to exchange a product for a different size or color, please contact our customer service team first. Exchange requests are subject to:

  • Product availability

  • Product condition

  • Return approval requirements

8. Return Shipping

Return shipping arrangements may vary depending on the reason for the return. Customers should contact our customer support team before shipping any return items. Our team will provide the appropriate return instructions after reviewing the request.

9. Contact Information

For return, refund, or exchange inquiries, please contact:

  • Brand Name: MYORVIVAO

  • Official Website: https://myorvivao.com

  • Legal Entity: Hubei Pinyi Technology Co., Ltd.

  • Unified Social Credit Code: 91420100MAEA6QWH8L

  • Registered Address: Unit 816-4, Building B-1, Shangjing Mingzhu Project (Chuanggu Incubation Block), No. 267 Gaofeng Road, Jiangjun Road Subdistrict Office, Dongxihu District, Wuhan City, Hubei Province

  • Customer Support Email: service@myorvivao.com

myorvivao.com is owned and operated by Hubei Pinyi Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

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